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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Veronica Susan Cann

February 13, 2026

5  out of  5
rating by Veronica Susan Cann
"Sue was super helpful with information that I did not know, and her customer service is very friendly. I also saved $90 a month with this new policy!"
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Mark Sabatino

February 11, 2026

5  out of  5
rating by Mark Sabatino
"Very efficient and professional handling of my conversion from another provider and the bundling of my home and car"
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James

February 7, 2026

4  out of  5
rating by James
"No one enjoys dealing with insurance--its a fact of life. But, this agency has made an effort to provide great support to their policy holders. All the agents are respectful, helpful, and knowledgeable. Every time I've needed to reach out for support my concerns have been taken care of fast and completely. We all need insurance, choosing an agency that makes life simpler is a no-brainer."
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Michael Murty

January 29, 2026

5  out of  5
rating by Michael Murty
"They were quick and very simple to change my plan. They also cut my plan payments in half."
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Kimberly Bratten

January 28, 2026

5  out of  5
rating by Kimberly Bratten
"Sue Wing reached out to me from State Farm. She was so helpful and helped me to reduce my car insurance by 50%. I loved how she was always responsive and answered all my questions. I was nervous about the whole process, but she made it easy. Thank you, Sue, for your awesome customer service."
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Maryann Nkansa

January 19, 2026

5  out of  5
rating by Maryann Nkansa
"Sue was my agent and she was absolutely amazing! She went above and beyond to get me the best/lowest auto insurance quote possible. She's very personable and easy to work with and has a great sense of humor while being very professional at the same time. I highly recommend her as an agent because she has your best interests at heart."
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Hope Boddy

January 16, 2026

5  out of  5
rating by Hope Boddy
"The Team is the Best"
We responded:
"Thank you, Hope for the five-star rating! We’re honored to have you as a customer at our State Farm in Wilmington, DE."
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Kimberly Korup

January 15, 2026

5  out of  5
rating by Kimberly Korup
"Sue was very professional and helpful in securing my auto insurance"
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Pam Delack

January 8, 2026

5  out of  5
rating by Pam Delack
"I was a previous State Farm customer several years ago, and switched to Geico, then The Hartford. I was unhappy with both and decided to return to State Farm and had the fortune to speak to Sue Wing. She is an excellent agent and cares for her customers. Sue gave me several discounts toward my auto, life insurance and home owners insurance. Her enthusiasm made this transition back to State Farm a very pleasant experience."
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Grady Winkfield

December 23, 2025

5  out of  5
rating by Grady Winkfield
"Sue was such a great help. She added a ton of value to me over the phone and explained my coverage to me so that I know what I was signing up for. Definitely a 10 out of 10 and highly recommend. Thanks Sue !"
We responded:
"Thank you, Grady! We appreciate your review and recommendation. We’re glad Sue was able to clearly explain your coverage and provide great service. Please reach out anytime—we’re happy to help!"
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Patti Belfatto

November 6, 2025

5  out of  5
rating by Patti Belfatto
"I’m very pleased with the excellent customer service that I receive from our local State Farm agency. Whenever I have questions or concerns about my policies for either homeowners or automobile coverage for two vehicles, I always call the office and ask for Luz. She is very knowledgeable and takes the time to answer all my questions. She even provides additional documentation on specific coverage details when requested. Also, the rates are very reasonable for the coverage we have."
We responded:
"Thanks, Patti! It’s wonderful to hear that Luz made your experience smooth and informative. We’re grateful for your kind words and for choosing our agency!"
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Chuck Duffy

November 4, 2025

5  out of  5
rating by Chuck Duffy
"Always a pleasure with Dan and his team"
We responded:
"Hi Chuck! Thank you so much for the kind words! We truly appreciate your trust and are always here to help with your insurance needs."
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Teresa Christy

October 13, 2025

5  out of  5
rating by Teresa Christy
"Great customer service and support."
We responded:
"Thank you, Teresa! We’re so glad to hear you had a great experience with our team and that we could provide the service and support you deserve. We appreciate you choosing our office for your insurance needs!"
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Nicole Palmer

September 24, 2025

5  out of  5
rating by Nicole Palmer
"Very friendly and understanding of your needs! They were able to get me the best rates for my home and auto insurance needs! Super thankful!"
We responded:
"Thank you, Nicole! We’re so glad to hear that our team was able to help you find the right coverage and great rates for your home and auto insurance. We truly appreciate your kind words and are grateful for the opportunity to serve you!"
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Faith Robertaccio

September 9, 2025

5  out of  5
rating by Faith Robertaccio
"I had a very pleasant experience with Devin at Dan Doughertys office and he was able to save me money! He handled all the details of switching insurance!"
We responded:
"Thanks for sharing, Faith! Devin takes pride in helping our State Farm customers save money and feel confident with their insurance, and I’m glad he could make your experience such a positive one!"
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Boris

August 21, 2025

1  out of  5
rating by Boris
"Avoid this office at ANY COST. "Customer service" is unknown concept for them. They taking messages, but do not call back. I was customer of Dan Dougherty for 2 years before I left. Reason: no one there could explain why my premium went up. More than once I was told it will be looked into and someone will call me back - never happened. So I send them e-mail about not renewing my policies. Car policy was not renewed (canceled, I guess), BUT homeowner was renewed and I got bill. I e-mail and call, and got assurances that all good. Still getting bill, because homeowner insurance was canceled sometime later (about 2-weeks later). Send e-mails, call, got assurances that all will be fixed. Guess what? Still getting bills. Tried to talk with agent : Dan Dougherty. Left voice mail, talk to person who answer phone and left message for him..... He DOES NOT CARE. May be it just a one car and one property (relatively expensive...) I call off hours to StateFarm Customer Service. Lady told that she do see my e-mail, and both insurances should be canceled at the same time and I do not have any outstanding balance. (STILL GETTING BILL with balance for about 2 weeks). Customer Service Agent said that she will send e-mail do Dougherty, because it is HIS JOB to communicate with billing department. Bottom line: Do yourself a favor avoid this office, and maybe StateFarm as a WHOLE. P.S. Went to independent agent, got significantly lover price for both homeowner and auto insurances."
We responded:
"Boris, we’re sorry to hear about your frustration. While we strive to provide the best customer service possible, some processes and timelines are managed at the corporate level by State Farm and are not always within our local office’s direct control. That said, our team’s priority is to communicate clearly, return calls promptly, and guide our customers through these situations to the best of our ability. We take customer communication seriously and are always working to improve our response times and follow-ups. We appreciate the time you were with our agency and wish you the best moving forward with your new provider."
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ROBERT NEAVES

July 3, 2025

1  out of  5
rating by ROBERT NEAVES
"This office is not my direct referral"
We responded:
"Robert, I truly apologize for the delay on your refund. As I mentioned because this was purchased online, the refund had to be refunded by corporate which takes a little longer than if purchased directly through our office. If there is anything else I can help you with please reach back out. "
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Victoria Dawson

June 7, 2025

1  out of  5
rating by Victoria Dawson
"Would give zero if I could. Be warned they will increase your monthly payment significantly each coverage period with no real explanation or justification."
We responded:
"Victoria, it’s important to note that premium changes are determined at the corporate level by State Farm and are based on a variety of factors. Unfortunately, these changes are outside of our local agency’s control. That said, we’re always happy to review your policy with you to make sure you’re receiving all available discounts and help you better understand any adjustments. Please don’t hesitate to reach out—we’d love the opportunity to assist however we can."
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Dr. Margaret Winters

May 29, 2025

5  out of  5
rating by Dr. Margaret Winters
"John Pierson was incredibly patient and thorough, and provided excellent counsel and support during - and after! - the transition from my previous coverage. Highly recommended."
We responded:
"Thank you so much for your kind words, Dr. Margaret Winters! We're thrilled to hear that John provided such patient, thorough support and made your transition smooth and stress-free. We truly appreciate your recommendation and are grateful to have you as part of our State Farm family."
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Rosemarie DiEmedio

May 28, 2025

5  out of  5
rating by Rosemarie DiEmedio
"I have had State Farm for many years. I bundled my account when adding homeowners insurance. I really appreciate the customer service & especially the help & understanding that Luz shows me. She is great to work with. I have worked with Julio & he is Great to deal with concerning any questions I have, even if it is for a family member. He is very patient & willing to give me information. Great team."
We responded:
"Thank you so much for your kind and thoughtful review, Rosemarie! We’re so glad to hear that Luz and Julio have provided you with the support, patience, and service you deserve. Your loyalty over the years means a lot to us, and we’re grateful to have you as part of our State Farm family."
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Jianna Pisa

May 12, 2025

5  out of  5
rating by Jianna Pisa
"Devin at Dan Dougherty’s State Farm agency made our car and home insurance switch as easy as possible! The team is efficient and responsive! I appreciated the home insurance explanations I received as I am a new home owner. Thank you to the team!"
We responded:
"Hi Jianna! Thank you so much for the wonderful review! We're so glad to hear that Devin and the team made your transition to State Farm smooth and stress-free. Congratulations on your new home! We're thrilled we could help guide you through the process and be part of such an exciting milestone. We're always here if you need anything—welcome to the State Farm family!"
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Christina Boatman

April 16, 2025

5  out of  5
rating by Christina Boatman
"Im new to State Farm. I just bought a car and they helped me fast and easy. I do recommend them to others. They help me out with in just a couple minutes."
We responded:
"Thank you so much for your kind words and for recommending us, Christina! We’re so glad to hear that your insurance experience was quick and easy, and that we could assist you with your new car. We truly appreciate your trust and are here for you anytime you need help!"
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Maggie H. Bell

January 30, 2025

5  out of  5
rating by Maggie H. Bell
"I spoke to Sean and felt very good about moving all of our policies to his office. We now have life, home and vehicle policies with State Farm. Sean was very helpful and kind throughout this process. I would recommend him to anyone."
We responded:
"Thank you so much for your kind review, Maggie! We’re so glad to hear that Sean was able to assist you in moving all your policies to our State Farm office. We truly appreciate your trust in us for your life, home, and vehicle insurance, and we’re thrilled to know that Sean provided you with the helpful and kind service you deserve. We look forward to continuing to serve you and appreciate your recommendation!"
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Vikas Reddy

October 29, 2024

1  out of  5
rating by Vikas Reddy
"This agency folks have no clue what to do, all they do is read some emails and keep asking me to call corporate office or call them back next day but no progress. They are nice only when we purchase the quote and when I asked for a refund it never happened. My policy is closed in August 9, 2024 and still not received a refund. Dan who is the agent is never available in office he is always out or away from the office location. This is ridiculous and very frustrating."
We responded:
"Vikas, we apologize for any frustration you’ve experienced. Our team aims to provide prompt assistance, but certain processes—like refunds—must go through our corporate office, which can sometimes lead to delays. We understand how inconvenient this can be and are here to help ensure it’s resolved. Please reach out to us directly, and we’ll do everything we can to follow up and expedite your refund. Your satisfaction is very important to us, and we appreciate the chance to address your concerns."
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Joan Beebe

October 8, 2024

5  out of  5
rating by Joan Beebe
"Dan was very pleasant and knowledgeable to work with. I appreciated his information to help us make an educated decision on what we needed. Such a pleasureable experience."
We responded:
"Thank you for sharing your positive insurance experience with us, Joan! —I'm sure it will help others looking for excellent insurance services as well! My team & I will always be there for you!"